Privacy policy
Effective September 8, 2026. A full record of how this website and residential service enquiries are handled.
Scope and controller
Clifton Allan Exteriors operates this website and is responsible for information submitted through it. Questions may be sent to [email protected]. This policy covers website visitors, prospective clients and residential service contacts.
Information you provide
We may receive your name, email, phone, city, property and project descriptions, photographs you choose to send, preferred appointment details and communications. Do not submit insurance account credentials, payment card data, government identifiers or sensitive medical information.
Service and field records
If an enquiry becomes a project, records may include property observations, condition photographs, estimates, selections, approvals, schedules, invoices, warranty information and correspondence. These records support scoping, safety, performance and project history.
Automatic information
Our host may record IP address, browser type, requested pages, timestamps and security events. Essential local browser storage remembers consent choice, material preference and an unsent demonstration visit brief. Optional analytics are not activated without consent where required.
Purposes and legal bases
We use information to answer requests, evaluate service fit, schedule visits, prepare and administer work, maintain records, secure the site, meet legal duties and improve communication. Depending on context, processing relies on request steps, contract, legitimate interests, consent or legal obligation.
Sharing
We may share only necessary information with hosting and communication vendors, professional advisers, project suppliers or subcontractors, inspectors and authorities where required. We do not sell personal information. A subcontractor receives only information reasonably needed for assigned work.
Retention
Enquiries that do not proceed are ordinarily reviewed for deletion after 24 months. Contract, warranty, tax and project records may be retained longer where reasonably needed for obligations, claims and property history. Browser storage remains until you clear it or replace the saved choice.
Security
We use proportionate access controls, supported software and limited collection, but no internet transmission is guaranteed secure. Email is not suitable for highly sensitive information. Notify us if you believe a message or project record was sent to the wrong recipient.
Your choices and rights
You may ask to access, correct or delete information, object to certain processing, withdraw consent or request a portable copy where applicable. Rights vary by law and may be limited by contract, safety, warranty, tax or legal-record duties. We verify requests appropriately.
Children, links and changes
The site is intended for adults arranging residential services, not children under 13. External sites have their own practices. We may update this policy as services or law change; the effective date identifies the current version.